What Happens on Your First Visit
No surprises. Here is exactly what to expect, from your quote to the day after.
Your first visit, step by step
1
Ask for a quote
Fill in the form or call. Lacy replies the same business day.
2
Before we arrive
We confirm your date and time, and tell you who is coming.
3
Your first clean
A detailed first visit that sets the standard for every visit after.
4
The day after
If something is not right, call within 24 hours and we come back.
How to get ready
- Tell us about pets, gate codes and alarms.
- Put away valuables and anything fragile.
- Point out stone, wood or glass that needs special care.
- Let us know if anyone is sensitive to scents.
First visit questions
Do you bring your own supplies?
Yes. We bring everything we need, and use your products if you prefer.
Will it be the same team each time?
Yes. You get the same crew every visit, so they learn your home and how you like it.
Are your employees background-checked?
Yes. Everyone who cleans your home is a background-checked employee, never a contractor.
What if something is not right?
Call us within 24 hours and we will come back and put it right. That is our 24-hour guarantee.
